Ordering Terms & Conditions
Placing an order
Full payment is required at the point of ordering unless agreed with us. You will be provided with an order confirmation with an order number and a payment receipt. If ordering online, check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.
Due to the number of Crosstown retail outlets it is especially important to check you have selected the correct outle for collection/delivery. Crosstown cannot accept responsibility for errors made during the ordering process by the customer.
Changes to orders
Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.
Collecting an order
If you have arranged to collect from one of our outlets, your order will be available within the time-slot selected. If for some reason you are unable to collect on the day specified, please contact us. Once an order has been collected, it is the customer’s responsibility to safely transport to its destination.
Delivery of an order
Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Crosstown cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
Crosstown doughnuts are hand-made, using fresh ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material.
Crosstown will make every effort to fulfill you order correctly. In the unlikely event that this does not occur, please note Crosstown does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.
We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order is for a large/special order) before the collection time. Any other cancellation refunds will be entirely at Crosstown’s discretion.
Crosstown reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.
We work hard at Crosstown to ensure your complete satisfaction with our products.
If you are not entirely satisfied with your purchase or the standard of our service please contact us on firstname.lastname@example.org.
Website Terms & Conditions
The term ‘agents’ refers to Crosstown’s web agency and web payment processors.
Crosstown and other marks, logos and service names are trademarks of Crosstown. Crosstown’s trademarks must not in any way be used in connection with any product or service that is not relating to Crosstown, unless a prior written license is obtained from Crosstown. All other trademarks not owned by Crosstown or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by Crosstown or its affiliates.
All content included on this website, such as text, graphics, logos, buttons, icons, images, audio clips, and software, is the property of Crosstown or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Crosstown. All software used on this website is the property of Crosstown or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website may be permissible provided prior written consent of Crosstown is obtained through written request made to Crosstown.
Use of website
This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Crosstown. Crosstown and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Crosstown believes that user’s conduct violates applicable law or is harmful to the interests of Crosstown or its affiliates.
Links to third party sites
This website contains links to websites unrelated to Crosstown or its affiliates. These are provided for your reference and convenience only. Crosstown should not be taken as endorsing the operator or the content of such third party website.
You may use such links only at your own risks, and you are solely responsible for all consequence of such use.
This website is provided by Crosstown on an ‘as is’ basis. We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Crosstown disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
This website is designed by Crosstown in London. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.
The English version of the Terms and conditions of use shall prevail over any other language version which may be provided for information purposes only.
If any provision of these Terms and conditions of use is invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
All rights not expressly granted herein are hereby reserved. This Terms and conditions of use supersedes any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.